Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit an inquiry or contact form on our Site
• Request a consultation or quote
• Subscribe to our newsletter or communications
• Engage with us via email or other communication channels

This information may include:

• Name and contact information (email address, phone number, company name, job title)
• Project requirements and specifications
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and general location data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visits

This information is collected through cookies and similar tracking technologies (see Section 6 below).

1.3 Project Data

When providing our data collection services, we may have access to or collect data on behalf of our clients. We treat all project data as confidential client information and handle it in accordance with our agreements with clients and applicable data protection laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Respond to your inquiries and requests
• Provide quotes and proposals
• Deliver our data collection services
• Communicate with you about projects
• Improve our Site and services

2.2 Marketing and Communications

• Send you information about our services (with your consent)
• Provide industry insights and best practices
• Send newsletters and updates (you may opt out at any time)

2.3 Analytics and Improvement

• Analyze Site usage and user behavior
• Understand visitor demographics and interests
• Optimize user experience and Site performance
• Monitor and prevent technical issues

2.4 Legal and Security

• Comply with legal obligations
• Protect our rights and interests
• Prevent fraud and ensure security
• Enforce our agreements and service terms

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you, such as:

• Web hosting and infrastructure providers
• Google (Google Apps Script and Gmail), which process the information you submit through our contact and scheduling forms and deliver it to us by email
• Migadu, which hosts our email, including hello@folstag.com
• Google Analytics, only if you consent to analytics cookies
• Customer relationship management (CRM) tools

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with a subpoena or similar legal process
• Protect and defend our rights or property
• Investigate potential violations of our agreements or acceptable use of the Site
• Protect the safety of users or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Access controls and authentication
• Regular security assessments
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Client Data and Confidentiality

For data collection projects, we treat all client data with the highest level of confidentiality and security:

• All project data is handled according to our contractual agreements with clients
• We maintain strict access controls and need-to-know policies
• Data is encrypted both in transit and at rest
• We can execute Non-Disclosure Agreements (NDAs) as required
• Client data is stored securely and deleted according to agreed retention policies
• We comply with industry-specific regulations (GDPR, CCPA, etc.) as applicable

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our Site. They help us provide a better user experience and understand how our Site is used.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings

6.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can typically:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Delete cookies when you close your browser

We display a cookie consent banner on first visit that lets you accept all cookies, reject non-essential cookies, or choose detailed preferences. You can change your cookie preferences at any time using the Cookie settings button found on the site (bottom-right), or by contacting us at hello@folstag.com.

Note that blocking or deleting cookies may impact your ability to use certain features of our Site.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information to another party
• Withdrawal of Consent: Withdraw consent for processing where we rely on consent

7.2 GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR).

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at hello@folstag.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Inquiry Data: Retained for up to 2 years after last contact
• Client Data: Retained according to contractual agreements
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Typically aggregated and anonymized; retained for up to 26 months

9. International Data Transfers

Our Site and services are operated from Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada and other countries where we or our service providers operate.

By using our Site or services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

10. Children's Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our Site or services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Consent

By using our Site or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.